La Rosa Del Monte Moving Company

My mother that lives in Niagara falls New York has been planning to move back to Puerto Rico since April 2025. When the date came August 30, they were no where to be found or to be contacted. They postponed for a Sunday pick up, then for Thursday. My mother of 73 yrs of age caring for my brother with health problems are now left with a house full of furniture and lease extension. Loosing money on hotel reservation's ,having to change plane tickets and trying to find a reliable moving company. 5 months of planning and thanks to the unreliable moving company that is La rosa del monte, all of the planning had to be rearranged in a day or two. Shame on you LaRosa del monte, my mom believed in your name and company and you promised a service but wouldn’t show up for it.

Move size: 2 Bedroom Home Service cost: $5000

Del La Rosa Del Fraud !

Del La Rosa Del Criminal!

Del La Rosa Del Pendejo!

Buyer beware! I don't know why Puerto Ricans continue to get suckered into using this company! This company has the worst track record for moving I have ever seen! Yet we continue to give them our hard earned money

If something is stolen, lost or broken the claims department will do everything it can to either low ball you or give you nothing at all.

Here are some of the things I have experienced:

-They lost one of my boxes

-They will forge documents just to avoid taking responsibility.

-Turn in claims after the 3 day claims window so they don't have to pay.

-Your hard work in packing your boxes, forget about it! The boxes will come in the worst condition ever!!!

My suggestion boycott this company until they do better or we put them out of business!

Move size: 1 Bedroom Home Service cost: $3000

I recently moved to Texas from Florida and decided to used again Rosa del Monte, I have been a customer since 2010. Unfortunately this time I have to do a claim because my TV Center was damage. They took a little bit longer, the salesman told me in Miami you will have it in TX in one month and it took a little bit longer but it was fine. The team who delivered the merchandise were very nice guys and professional!! Kudos to them. My complaint right now is that if you use this company get ready to wait a little bit longer when it goes to claims, you will definitely will get the all around and they will leave you up in the air.. Like I said my TV center was damage, I had to put in the trash, it was completely destroyed. I made the claim to the Orlando office and they sent a letter advising me that they have 45 Business day from the letter notice to process the claim (the letter is dated March 26). I called today May 7, 2015 and they told me that they haven't received any notificiation from the other office, which  I don't know which office they are talking about and that I have to wait. I mentioned what about the 45 business days, they told me that it  take longer than that. Come on, I have been reccomending this company for so long and now I feel very dissapointed because I have to wait when it was not my fault that the piece of furniture was packed not properly and now I don't have it and on top of that I have to wait? Then the letter is wrong, it takes longer than 45 days. That's wrong. When a customer use you guys is because we trust you, because you offer good service you should be  a little bit faster with the claims to keep happy customers.

Service cost: $1000

This is a company with very dishonest employees. I was promised a one-week delivery and they kept lying to me that my stuff was in route when in fact it had not even left Chicago. Some of the furniture and equipment were damaged and even though I had enough insurance they denied my claim. Apparently, in order for the insurance to pay, their movers would have to unpack everything on site. This is not always possible especially when there are more than 100 pieces involved and you don't know where everything is going to go. But even so, they intentionally failed to warn me when I was negotiating the contract both about delivery time and insurance requirements. I would never use or recommend this company again.

Service cost: $7000

They destroyed my vehicle, I spent a lot of money fallowing there requirements that included power wash my vehicle including the engine and empty my vehicle. They put my rear seats down on my van and decided to put dirty heavy equipment in my trunk which by the way is against the rules and without my consent. They scratched my vehicle inside panels and left dirt all over. I spoke to Ricardo from Worcester office and he was very rude and just told me I couldn’t proof it was them or that anything was in my vehicle even when their employee told me he removed things from inside my vehicle that were not supposed to be there and my vehicle was dirty and destroyed inside. Ricardo was very rude and unprofessional I will never ship anything with this company ever again. I used them a few times and never had issues spent thousands of dollars shipping things as I moved back and forth a few times. I can’t understand how they have all this requirements for you to ship your car but they can do as they please with other peoples property and act like it’s ok.

Service cost: $1725

This is the WORST company ever!! They destroyed my furniture, appliances and personal property! I have 3 different moves with them, the first two I paid $9,000 and it was 85% DAMAGED!!  I have been fighting for them for months to get reimbursed the insurance I paid!!  Then I had to hire them for an additional move and though it's not here until tomorrow, I already have experience the first problem, OVERCHARGING ME!!  I will be taking pics and video but DO NOT USE THEM!! Their customer service here in Puerto Rico is even WORSE!!  I have to many pictures to post but have tried to attach a pdf of a set of pictures!

Service cost: $10000

The first time I used LSD was back in march 2011 and overall the service was good and on time. Until I got to PR. The scheme used by the delivery "Agents" to steal while delivering was perverse but this time I will specifically talk about a quote I got today from a rep in PR. I asked for specifics and he was rude and chauvinistic.  When asked to give me the price for the sofa set he gave me the grand total 850.00 including an unknown amount for the insurance (basic) and it was up to me to figure out the price for the sofa. He literally said to me. I 'll wait while you calculate. I called back to complain but never got a manager on the line. The receptionist laughs many times at me due to my persistence in only talking to a manager. It's funny how the recording on the line says: "Let us know how we can better serve you". How about teaching your staff some customer service and honesty.

Service cost: $850

This is an upset.  I moved from Miami to NY.  The ones in Maimi were great.  They were careful and very very kind.  When the movers in NY arrive all they did was nothing but complain.  I regret giving them a tip.  I did so out of habit.  Items were broken that was packed by the guys in Miami and clearly marked fragile and glass.  Since the day after arrived I have been calling and leaving messages every single day to Carlos Figueroa .  I am told he is the manager and there is no one above him.  I ask to speak to someone else and all they do is transfer me to him repeatedly.  After three weeks he finally responds to a call, not a call back to my messages, and says claim is being preocessed.  I say it's a lie because I haven't even started a claim yet.  He then proceeds to keep on with excuses.  I figure I will take the loss but this review will ocst them more in lost business then I lost in my move.  If you want items broken and no importance given to your personal items than choose them.  Otherwise go to a company that cares about your stuff and does professional moving.  Rosa Del Monte is low class.

Service cost: $1300

I paid for a $10000 insurance coverage to move a German all wood. Wall unit from PR to Ga and it took 90 days to deliver and I found out because I called the company. No one called me to advise me and they found the item in a warehouse in Orlando waiting to accumulate enough items to take to Georgia. When the item was delivered it was damaged and the movers documented such it took 8 months to deal with the company in order to get a payment to repair the  part that was damaged. They wanted an estimate that cost me $50 and when I sent the paperwork the company sent me a letter that they had approved $50 for repairs. The repair estimate was for $400. I had to send a whole report with additional pictures and sign a letter stating that I didn't accept their decision. After numerous calls and emails .. Letters I went through the Orlando Fl., Better Business Bureau and made an official complaint.  It took a while for the company to answer to the BBB AND I WAS ADVISED BY THE BBB THAT THIS COMPANY HAS A LOT OF COMPLAINTS . Finally they paid only $250. I will never use this company ever and I don't recommend it. Their customer service is graded F and the services lack professionalism. After bring a military wife and moving more than 20 times this was the worst experience. .

Service cost: $950